FAQ

FAQ2026-04-25T05:28:41-07:00

Frequently Asked Questions About Counselling

Who seeks counselling?2016-12-12T21:04:45-08:00

Almost everyone has a time in their life when they need some help. You don’t need to be dealing with a very serious problem to benefit from counselling. Counselling is about more than mental illness. It’s about working through and dealing with issues such as trauma, life changes, abuse, relationships, and much more. In counselling you can learn to deal with stress, depression, and everyday life to allow you to feel happier and more in control.

 

“I am much calmer now. I am handling work stress and home stress better. My wife tells me I am not overreacting to things.”

– Jacob, 2010

When should you seek counselling?2016-12-12T21:01:03-08:00

From childhood through late adulthood, there are certain times when we may need help to address problems that cause emotional distress or feelings of being overwhelmed. When you are experiencing these types of difficulties, you may benefit from the assistance of an experienced, trained professional.

Professional counsellors offer the caring, expert assistance that we often need during stressful times. Good indicators of when you should seek counselling are when you’re having difficulties at work, problems with your relationships, your ability to concentrate is diminished, you feel out of balance in your life, you feel (or are told) that you are not yourself, or when your level of pain becomes uncomfortable. If you are questioning if you should go into counselling, it’s a good indicator that you should.

If you are not ready for counselling yet, consider signing up for my newsletter in the yellow box to the left. The newsletter is called “Useful Tips For Better Daily Living” and is emailed once every two months. As a free gift, I will email you an article called “35 Ways to Manage Anxiety”.

What does a successful counselling outcome look like?2016-12-12T21:01:14-08:00

When counselling has been successful, you will feel like there have been positive changes in your life. You feel more hope and self-confidence, you have resolved past issues, your emotional state is more stable, you are trying out new behaviours and they are working, people are reacting differently to you and may comment that something about you has changed. You will likely notice that you are having different, more positive, results in your interactions with others. Please keep in mind that in the end, you are the one who makes the decision about whether therapy has been successful. If your daily life is running more smoothly, then great. If there are areas that still need improvement, let your counsellor know and you can work towards a more specific goal. Being more at peace with yourself and your life is possible.

What is professional counselling?2016-12-12T21:01:29-08:00

Counselling is a collaborative effort between a counsellor and client. Much benefit can be found for clients through the development of the therapeutic relationship. Professional counsellors help clients identify goals and potential solutions to problems which cause emotional turmoil. Resolving past or present problems is possible. Clients may also seek to improve communication and coping skills, strengthen self-esteem, and create behaviour change and optimal mental health. Through counselling, you examine the behaviours, thoughts, feelings, or experiences that are causing difficulties in your life. You learn effective ways to deal with your problems by building upon personal strengths and resolving past difficulties. A professional counsellor will encourage your personal growth and development in ways that foster your interest and welfare.

Who are Registered Clinical Counsellors (RCC)?2016-12-12T21:01:43-08:00

Registered Clinical Counsellors (RCC) provide quality mental health and substance abuse counselling to tens of thousands of British Columbians each year. An RCC will have a Master’s Degree in counselling psychology or social work which included an internship and coursework in human behaviour and development, effective counselling strategies, ethical practice, and other core knowledge areas. Many RCC’s are also certified in various other counselling techniques and strategies such as EMDR. Professional counsellors adhere to a Code of Ethics and Standard of Practice that protects the confidentiality of the counselling relationship, prohibits discrimination, and requires understanding of, and respect for, diverse cultural backgrounds. The code of ethics also mandates that professional counsellors put the needs and welfare of clients before all others in their practice. An RCC maintains membership in good standing with the British Columbia Association of Clinical Counsellors.

Do I need a referral to see an RCC?2016-12-12T21:01:56-08:00

You do not need a referral to make an appointment with an RCC. You can contact counsellors in private practice directly. Please note that psychiatrists and some psychologists require a referral from a doctor.

Can I fit counselling into my schedule?2016-12-12T21:02:06-08:00

To be able to meet the scheduling needs of my clients I offer evening sessions. My office hours are 12:00pm-8:00pm Tuesday – Friday.

How is counselling paid for?2016-12-12T21:02:19-08:00

Although counselling fees are not covered under the BC Medical Services Plan, many workplace health benefit plans (like those of Great West Life, Manulife, and Pacific Blue Cross) do include counselling coverage that reimburse you for visits to a Registered Clinical Counsellor (RCC). Your insurance company or Human Resources department will be able to advise you on this. Some Extended Health Plans will also cover some of the cost of counselling. It is important to refer to your plan manual for details.

If you find that RCC visits are not covered under your plan, you may want to ask your employer to request a small change to the plan’s coverage. This isn’t difficult, does not cost the employer anything, and at the same time increases employee benefits. Often, plans will cover visits to a Psychologist but not an Registered Clinical Counsellor (RCC). By adjusting the plan to include RCC’s, your counselling dollars, and benefit contributions, will actually go further.

Many people benefit greatly from coming to counselling to help them deal with life more easily. If you do not have a plan that covers some of the cost of counselling, you will likely still find it very worthwhile to pay for some counselling sessions.

Payment is due in full at the time of each session. You can pay by cash, cheque, or online through paypal using credit card, debit card, or bank transfer.

How long will I have to be in counselling?2016-12-12T21:02:32-08:00

Ideally, counselling is finished when the problem that you pursued counselling for becomes more manageable or is resolved. However, some insurance companies and managed care plans may limit the number of sessions for which they pay. You should check with your health plan to find out more about any limitations in your coverage. During the first few counselling sessions, your counsellor should also discuss the length of treatment that may be needed to achieve your goals. To obtain the full benefit of this type of service, it is important to come to counselling long enough to achieve your goals. There is no guaranteed time-frame for how much time you will want to spend in counselling. Please remember that every person is an individual with a unique history and goal for counselling.

I’ve started counselling, why do I feel worse now than before my sessions started?2016-12-12T21:02:42-08:00

This experience can be quite common for people when they first come for counselling as past traumas, wounds, or losses begin to be addressed. This is part of the healing process for many clients at the beginning of a healing journey. It is important to continue to come to counselling until your goals are met. The problem will get better with continued sessions. It can be helpful to remember that when it comes to emotional problems, the body can only heal what it is aware of. Please contact me if you feel severely depressed or troubled between sessions. If we have developed a safety plan or you have learned some new grounding strategies, please access this information and make self-care a priority.

Is everything I say confidential?2016-12-12T21:02:50-08:00

All RCC’s subscribe to a Code of Ethics and Standard of Practice which require counsellors to protect the confidentiality of their communications with clients. As a client, you are guaranteed the protection of confidentiality within the boundaries of the client/counsellor relationship. Any disclosure will be made with your full written, informed consent and will be limited to a specific topics outlined on a consent form. The only limitations to confidentiality occur when a counsellor feels that there is clear and imminent danger to yourself or others, when your counsellor or your file is subpoenaed in a court case, or if there is information shared about current child-abuse. Whenever possible, you will be informed before any confidential information is ever shared outside of the counselling relationship.

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Testimonials

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Brian Smith profile picture
Brian Smith
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As a survivor of a myriad of childhood traumas, abusive relationships, and 32 years in the Army… I had a lot of PTSD and didn’t know what was wrong with me. My case was complex. I was smart as a child, a school chess champion, but I couldn’t concentrate as an adult. A friend recommended Janel and even though I initially was a disbeliever, after a couple sessions I was noticeably better! Janel worked wonders for me! It has been a long journey but totally worth it. I give Janel my highest of recommendations and encourage anyone to start with Janel right away. Even if you can’t quite place what the problem is. She is that good.
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Adrian Walsh profile picture
Adrian Walsh
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I went to see seeing Janel around 5 or 6 years ago. it was in a period of my life when I felt very stuck and unable to move forward. I had being doing a lot of personal work and knew and understood my issues very well but still felt trapped and stuck by my trauma. It was as if it was on the surface of my mind and body but I could not release. EMDR I feel helped me let go of a significant amount of the blockages in my life. After maybe 5 months of sessions I was able to make some big advancements in my life after that. I got engaged and have two kids now. I recently went back for a session because I feel like I am facing some big life changes again and in one session I was able to access intuitions and have some epiphany's that were not available to me in my conscious mind. EMDR is different for sure.
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Ícaro Bueno de Lima profile picture
Ícaro Bueno de Lima
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Highly recommended.
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Chad Baba profile picture
Chad Baba
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Over the years i have perused different types of therapies to help navigate early childhood and adult trauma, all have had their positive impact but EMDR administered by Janel has definitely had the most noticeable results. I can speak only from my prospective, but would encourage anyone who struggles with trauma to consider this therapy with Janel as a practitioner. self regulation, impulse control and memory have all had significant improvement.
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Robert Trubenbach profile picture
Robert Trubenbach
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Janel is an amazing counselor for a wealth of things you might need help dealing with. She's great a creating a safe space for you to open up.
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Courtney Driver profile picture
Courtney Driver
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Janel Ball. <3 There is a lot I can say. I have been working with Janel on and off since 2008 in all aspects of my life and my well being. Myself and my late husband both benefited from her sessions immensely. In the earlier days we worked on relationships , past trauma, with EMDR counseling. Janel went out of her schedule to help me after my traumatic 88 hour birth of my son. After my husband passed :( I found my way back to Janel who worked with me once a week for a few months to get my nervous system, body and mind back on track where I could function. Janel's empathy, skills, EMDR knowledge, & desire to help you and your brain heal are most definitely skills I can recommend. As you can see this journey of treatment is ongoing and will always be a part of my life. I am grateful to have had Janel on this journey with me.
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Madison Henning profile picture
Madison Henning
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I’ve been using Janel via telehealth for several years and she’s been amazing. She’s helped me see things with a different perspective which has helped me in my relationships. Highly recommend
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Jason Unknown profile picture
Jason Unknown
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Working with Janel has been life-changing for me. I would highly recommend - to anyone experiencing issues in their life - to consult with Janel.
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Renee Pelland
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Heidi Henderson profile picture
Heidi Henderson
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Janel Ball is a remarkable woman and truly effective counsellor. Her work with EMDR is compassionate and works wonders. Thank you for all you do!

More than 1000 men have been able to benefit from successful counselling with Janel using EMDR Therapy.
Read more stories of successful therapy that men have had through working with Janel.

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